Privacy policy

Privacy Policy

Last updated: 12.03.2025

This Privacy Policy describes how Vaulted Pros (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vaultedpros.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Your name, address, phone number, and email.

  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Your username, password, security questions, and other information used for account security purposes.

  • Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, "Third Party Websites and Links."

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, and arranging for shipping. This includes:

  • Managing your account

  • Processing returns and exchanges

  • Enhancing your shopping experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications via email or showing you advertisements. This helps us tailor the Services and advertising to your preferences.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent or malicious activity. If you choose to register an account, you are responsible for keeping your credentials secure.

Communicating with You and Service Improvement

We use your personal information to provide customer support and improve our Services. This helps us maintain a strong business relationship with you.

Cookies

We use Cookies on our Site to improve your experience. For more information about the Cookies we use, visit https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose your personal information to third parties for purposes such as:

  • Vendors and service providers (e.g., IT management, payment processing, shipping)

  • Marketing partners

  • Affiliates

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: